Travel updates for Irish Sea ferries
Travel Update – Thursday 02 September 1305.
No delays expected!
Note: The Liverpool Seaways is in Dry Dock up until the end of August 2010. The Mersey Seaways as well as the Lagan Seaways will be sailing as usual on our Belfast routes. The Dublin Seaways will remain on the Dublin services along with the European Endeavour - the replacement ship.
If you are having difiiculty booking cabins or finding availability during this period please contact our Call Centre on 0871 230 0330.
Please be advised that the European Endeavour will be sailing Birkenhead to Dublin on the AM sailings. However, the departure time has changed to 0930am and arrival into Dublin port will be 1745.
Refund Policy
11. Unused Bookings and Refunds
11.1 In the event that a Passenger is unable to confirm his booking reference at check-in, then a new booking must be made and purchased. If the original booking reference is subsequently advised to Norfolkline, then Norfolkline may, in its absolute discretion, agree to refund the original fare.
11.2 Bookings are non-refundable except as described in 11.1.
11.3 Promotional offers are non-refundable in the event of a cancellation.
11.4 Passengers may be entitled to a refund in whole or in part in the event that a non-promotional standard fare booking is cancelled by the Passenger prior to the date of departure, subject to the following cancellation charges:
Period of Time prior to Departure Cancellation Charge
Up to 8 weeks Zero
8 to 4 weeks 25% of the total fare
4 to 2 weeks 50% of the total fare
Less than 2 weeks 100% of the total fare
11.5 Applications for refund should be sent to the Norfolkline office in Belfast or to the agent where the booking was made no later than 2 weeks following the intended date of departure. All claims must be accompanied by the booking reference.
