Contact us
Contact details for our Dover-Calais and Dover-Dunkirk ferry routes.
When dialling from outside the UK calls will be charged at international rates based on the country and the network provider used.
Booking and amendments (English Channel ferry routes):
- Telephone (UK): 0871 574 7235 (Calls cost up to 10p a min plus network charges)
- Telephone (outside of the UK): +44 208 127 8303
- Email: dover.pax@dfds.com
Press and media:
Full contact details for all our press agencies are available in our press section.
Lost property:
For lost property queries please email: lostproperty.dover@dfds.com .
Insurance claims:
Please email claims.dover@dfds.com
Emergency contacts when abroad:
EU emergency telephone number: 112 (ambulance, fire brigade and police).
Freight ferry booking contacts
For freight ferry bookings please contact the relevant sales offices as detailed in our freight ferry online services and bookings section
Logistics booking contacts
For logistics bookings please contact the relevant offices as detailed in the logistics markets section.
Company details
Norfolkline is part of DFDS Seaways and the head office is located in Denmark.
DFDS Seaways
Sundkrogsgade 11
2100 København Ø
Company Registration:
Full corporate name: DFDS Seaways B.V.
Place of registration: Rotterdam, the Netherlands
Registered number: 27111677
Registered office address: Vulcaanweg 20, 3134 KL Vlaardingen